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Sylva JolliffeSylva Jolliffe

CTA (P) MSc UKCP BACP CIPD

Sylva is a training and development consultant with over 25 years’ experience in training needs analysis, design and delivery. As a Certified Transactional Analyst and NLP practitioner she brings the very latest thinking and research into her role. She has worked in many large organisations researching, designing and delivering training programs that have made a real difference. Sylva has worked for Sales Training International Ltd for the past 10 years.

Over recent years Sylva has specialised in researching, designing and delivering training programs that deliver exceptional leadership, customer service, telesales and sales results. She also has considerable experience delivering training programs which have been developed by organisations for in-house delivery.

Before becoming a full time trainer Sylva worked in the banking industry in roles including Portfolio Management, Sales Management, IT Implementation and Training on an international basis. When training Sylva prides herself in delivering business-focused events that have a real and positive impact on the business.

Continuous development of her own skills is very important to Sylva. She is a member of the Chartered institute of Personnel and Development, an accredited coach and an NVQ Assessor. Sylva is also an NLP practitioner and she has also recently completed an MSc in Psychotherapy at Middlesex University.

She has worked in the Middle East, the Caribbean and across Europe and lived and worked in Turkey, facilitating in many diverse sectors of industry. Sylva has a wealth of experience in the Financial Services, Marketing, Call Centre, Telecoms and Oil and Gas Sectors.

Sylva creates an atmosphere where delegates can develop knowledge and skills at a pace that suits them. Through the application of simple but effective techniques drawn from Neuro Linguistic Programming, Transactional Analysis and Social Psychology she has achieved excellent results for her clients.  Her skills as a coach has helped delegates embed their new skills into their work and produced step changes in performance.

Specialist Subjects Include:

  • Leadership development
  • Selling skills
  • Coaching for performance
  • Negotiation skills
  • Team development
  • Communication Skills
  • Customer Service Skills
  • Transactional Analysis
  • Telesales
  • Webchat
  • Application of behavioural science
  • NLP
  • Transactional Analysis
  • Presentation Skills
  • Supervisory / Office Management Training
  • Secretarial Skills
  • Train the Trainer
  • Telephone Skills
  • Time and Stress Management
  • Problem Solving and Decision Making
  • Cross Cultural Awareness
  • Performance management
  • Influencing
  • Change Management
  • Organisational Improvement

Sylva's clients include:

HSBC, Tescobank, Standard Chartered, Nationwide, Aviva Insurance, Royal Bank of Scotland, Barclays Bank PLC, Barclaycard, Bradford and Bingley, Alliance and Leicester, Abbey, Santander Bank, Lloyds Banking Group, Marks and Spencer Financial Services, Lloyds TSB, Levi Strauss, John Ryan International, Standards Board for England, Institute for Grassland Research, First Quench, Halifax Community Bank, Ericsson, Vodaphone, Capital One, Jaguar Land Rover, Westfield Health, Crown Pet Foods, Photobox, Surrey County Council, 888 holdings, ADNOC, ADCO, ADGAS, Barclays Bank PLC, GASCO, Lloyds Bank (Middle East), Aviva Insurance, Vodaphone, Royal Bank of Scotland PLC, Santander Bank, Equate Petrochemical Company, Qatar Petroleum, Qatar Gas, Tasweeq, Qtel, Orange Telecom, Omantel and Saudi Aramco.

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