Ian Mayfield is a senior training consultant with Sales Training International Ltd, specialising in the design and delivery of sales, customer service, negotiation, call centre, coaching, HR, management and business skills training.
Ian is a member of the CIPD (Chartered Institute of Professional Development), has a degree in Business Coaching and is a qualified Performance Coach, NLP Practicioner and SDI (Strengths Deployment Inventory) facilitator.
Before becoming a trainer, Ian’s background was in sales, service, management and finance. He was a senior manager in charge of a key account department and head of mortgage finance and personal lending departments within a major international bank. Ian then moved into the HR department, were for several years he undertook various roles, the last role being national training and development manager responsible for the sales training of over 6000 retail and corporate banking staff.
Ian has been a senior training consultant with Sales Training International Ltd for the last 10 years. He works accross many sectors, his main focus being oil & gas, telecomms and finance.
Ian’s flexible style and knowledge of European, Far East and Middle Eastern cultures, allows him to fully understand the needs of his audience and adapt his training sessions accordingly.
Ian strongly believes that the learning experience should be fun and always creates a professional, energetic and interactive atmospheric in all his training sessions.
- Customer Relationship Management
- Sales Manager Development
- Performance Management
- Customer Service Excellence
- Leadership/Supervisor Development
- Team Development
- Sales Training
- Advanced Sales Training
- Telesales Training
- Coaching to Excel
- Emotional Intelligence
- Human Resource Management
- Behavioural Awareness
- Key Account Management
- Training Team Development
- Communications Skills
- Administration / Secretarial Skills
- NLP Training
- Call Centre Training
- Time and Stress Management
- Negotiating & Influencing
- Presentation Skills
- SDI Training
- Problem Solving & Decision Making
- Business Writing
Ian’s clients include:
Avis, Aviva, Barclays Bank, Barclaycard, British Telecom, NOA Media Services, DNV, AXA Insurance, Vodafone, SCA Hygiene, Bank of Scotland (HBOS), Scottish Widows, EDF Energy Ltd, Dept of Health, DHL, Almi Tankers, Reckitt-Benckiser, Federal Mogul, Tesco Bank, Cognizant, Newcastle College, DHL Tradeteam, AFA Press, Lancashire CC, East Herts CC, Celegene, Santander, HSBC, Hugh Baird College, Wilo, Informa, Standard Chartered Bank, Lloyds Bank, Greenwich School of Management, Credit Agricole, British Gas, UK Power Networks, Orange, QTEL, Qatar Petroleum, Etisalat, SABIC, ADNOC, Saudi Telecom, Saudi Electric, Institute of Banking KSA, Saudi Aramco, National Commercial Bank (KSA), Dubai Electric and Water Authority (DEWA), Qatar Gas, Bahrain Specialist Hospital, Saudi Snack Foods (Pepsico), DP World, The Kuwait Fund, Hoerbiger, Bank Dhofar, GAC and Dragon Oil.