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Problem Solving and Decision Making

Course Aim

This course is designed to provide a framework for analysing problems or challenges, collecting the right information, making successful and creative decisions and successfully implementing those decisions.

After completing the course, participants will have more confidence in their ability to analyse and resolve problems - and , hopefully, will make better decisions.

Course Objectives

By the end of this course the delegates will have an understanding of:

  • The 8 step problem solving process
  • Classifications of problems
  • Conditions for creativity
  • Creation of problem statements
  • Why we often make poor or wrong decisions
  • How to present their solutions to interested parties

Course Content

Course content includes:

Mind mapping techniques
Benchmarking and business orienteering approaches
Force field analysis
Cause and effect diagrams
Why why and How how techniques
Brainstorming, de Bono creative thinking, Delphi techniques
Visualisation, Gantt charting, Repertory grid
Quest approaches
Contingency planning
Etc, etc


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