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In today's turbulent, often chaotic environment, it is important for organisational success to motivate employees to use their full talents. Yet in spite of the myriad of theories and practices available to draw on, managers often view motivation as something of a mystery to which there is no ready solution.

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Emotional Intelligence

What is Emotional Intelligence? Why is it so vital in this climate to ensure success?

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Conflict occurs when two or more parties have opposing attitudes or approaches to a particular situation, issue or person. Obvious sources of conflict range from a difference of opinion, problematic working conditions or unrealistic work expectations through discriminatory behaviour (such as racism or sexism), to poor communication or non-compliance with organisational norms or values.

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Presenting Solutions: Features, Advantages and Benefits

There comes a point, during the sales process, when the salesperson needs to present the solution that meets the customers' needs. Presentations can relate to products or services or the company itself.

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